Terms of Service

By engaging Paalam Consultancy Ltd (“Paalam”, “we”, “us”) to provide services, you (“the Client”) agree to these Terms of Service. Where a signed proposal, statement of work or order form conflicts with these terms, the signed document takes precedence for that engagement.

We provide technology solutions (including software development, automation, AI, systems integration and related consultancy) and AI-enabled operational (KPO) services. The scope, deliverables, timelines and acceptance criteria for each engagement will be set out in a written proposal or statement of work agreed by both parties.

Quotations are valid for 30 days from the date of issue unless stated otherwise. Estimates are provided in good faith based on the information available at the time. Material changes to requirements may affect cost and timelines and will be agreed through a change request before work proceeds.

Fees are charged on a fixed-price, time-and-materials or recurring (retainer) basis as set out in the relevant proposal. Unless agreed otherwise, invoices are payable within 30 days of the invoice date. We reserve the right to suspend services on overdue accounts and to charge interest on late payments in accordance with applicable law. Fees are exclusive of VAT and any third-party costs unless stated.

Unless agreed otherwise in writing, ownership of bespoke deliverables created specifically for the Client transfers to the Client upon full payment of all related fees. We retain ownership of our pre-existing materials, tools, frameworks, methodologies and know-how, and grant the Client a non-exclusive licence to use these to the extent they are embedded in the deliverables. Third-party and open-source components remain subject to their own licences.

Each party agrees to keep the other's confidential information secure and to use it only for the purpose of the engagement. This obligation continues after the engagement ends. We restrict access to client information to personnel with a genuine need to know, all of whom are subject to a duty of confidentiality.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018, and in line with our Privacy Policy. Where we process personal data on the Client's behalf, the parties will enter into a data processing agreement where required.

We will perform our services with reasonable skill and care. Except as expressly stated, services and deliverables are provided without further warranties of any kind. We do not warrant that software will be uninterrupted or error-free, and AI-generated outputs may require human review before use.

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our total liability arising out of or in connection with an engagement shall not exceed the total fees paid for that engagement in the 12 months preceding the claim. We shall not be liable for indirect or consequential loss, or for loss of profit, revenue, data or anticipated savings.

Either party may terminate an engagement by giving the notice period stated in the relevant proposal (or 30 days where none is stated). Either party may terminate immediately if the other commits a material breach that is not remedied within 14 days of written notice. On termination, the Client shall pay for all work performed and committed costs incurred up to the termination date.

Our solutions may rely on third-party platforms, hosting, APIs and software. We are not responsible for the availability, performance or changes to such third-party services, and their use may be subject to separate terms and fees.

Neither party shall be liable for delays or failure to perform caused by events beyond its reasonable control, including but not limited to outages, cyber-attacks, natural events, industrial action or acts of government.

These terms and any engagement are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute.